Reduce Warranty Service 20%

A builder recently explained how a 20% reduction of warranty expenses could be attributed to a well designed home care guide and warranty communications.  He highlighted the following program features that he believes drives their expense reduction:

1. Clear definition of homeowner responsibilities in the maintenance guide using photos, schedules and logs.
2. Reinforcement of responsibilities using Preventative Maintenance Tips Video on CD-ROM.
3. Use of the Reminders and Tips email newsletter to provide emphasis of important owner’s responsibilities.
4. Eliminating the need to organize, edit, manage, print, collate, and distribute expensive 3 ring binders.