A builder recently explained how a 20% reduction of warranty expenses could be attributed to a well designed home care guide and warranty communications. He highlighted the following program features that he believes drives their expense reduction:
- Clear definition of homeowner responsibilities in the maintenance guide using photos, schedules and logs.
- Reinforcement of responsibilities using Preventative Maintenance Tips Video on CD-ROM.
- Use of the Reminders and Tips email newsletter to provide emphasis of important owner’s responsibilities.
- Eliminating the need to organize, edit, manage, print, collate, and distribute expensive 3 ring binders.
Comments