Leading edge customer communications services enhance Shea Homes leadership.

Exciting news regarding the J.D. Power – "Overall Customer Satisfaction Report for 2009".  

BuildServ’s Ownership Guide client – Shea Homes competes in 5 of the 24 markets surveyed in the report.   Shea Homes was ranked highest for Overall Customer Satisfaction in 3 of these 5 markets (Phoenix; Denver and San Francisco) and second highest in the other two markets(Inland Empire, Orange County and San Diego).  

Furthermore, Shea Homes accomplished these ratings 3 of the 5 most competitive U.S. homebuilding markets where BuildServ’s leading edge customer communication services have enhanced their leadership position.

 

"Overall customer satisfaction improves for a second consecutive year, averaging 811 on a 1,000-point scale in 2009, and up 32 points from 779 in 2008. Markets with the highest levels of overall satisfaction in 2009 include Orange/San Diego, Calif.; Sacramento, Calif.; Phoenix, Ariz.; Inland Empire, Calif.; and Tampa, Fla.. In addition, overall satisfaction has increased in 22 of the 23 individual markets that were also surveyed in 2008."

 

Please find the details of the report in the link below.  It also appears that there are other Constellation success stories here too.  These successes include Brookfield Homes, Ashton Woods, John Wieland Homes, Town & Country, Classic Homes, Meritage Homes, and others.  Here is information from the press release.

http://www.jdpower.com/corporate/news/releases/pdf/2009172-natl.pdf