Warranty and Homeowner Management: Made Simple

E-mail Maintenance Reminders

Homebuilders can reinforce the homeowners maintenance responsibilities by sending scheduled e-mail reminders.  E-mail reminders can be sent based on close date or other triggers specified by the customer.  The subscribers can be the builders list or opt-in using a sign up form.

The newsletter service is enabled by using the builder's subscriber list or homeowners may sign up using the registration ID provided with each CD-ROM, which is linked to a customized or standard sign up page. 

Once a home owner has subscribed to the complimentary news service they will be able to use the newsletter to gain access to an Internet-based version of Home Care Manager.  For home builders and other housing professionals with existing homeowner lists we can subscribe their existing home owner's in bulk. 

Once subscribed home owners will be sent scheduled reminders which provides access to Home Care Manager's: Planning Guide, Maintenance Guide and Log, Preventative Maintenance Tips movies and more.  Newsletters can also be customized based on specific needs and requirements of housing professionals.

The Digital Age Comes Home

Homebuilders are looking for an easier way to give more support to their customers without adding additional costs and/or work for their customer service departments. 

The advantages offered by on-line programs for product warranty and owner maintenance programs are covered in "The Digital Age Comes Home."  This white paper offers insight to residential builders about the use of Internet-based tools to improve customer satisfaction.

A recent study by J.D. Powers highlighted that of the 10 factors driving overall satisfaction with homebuilders, the builder's warranty/customer service ranked highest. Providing buyers with useful home maintenance checklists and time-lines benefits the builder by enabling clear communication about warranty and maintenance. In The News....    Download White Paper......